Terms & Conditions
Please read these terms carefully before using our website or booking an appointment. These terms govern your relationship with Lakshya Hospital.
About These Terms
These Terms & Conditions ("Terms") govern your use of the website and online services operated by Lakshya Hospital, located at 128/1006, Y Block, Ghari Purva, Kidwai Nagar, Kanpur, Uttar Pradesh – 208011.
These Terms apply to all visitors, users, and patients who access our website at lakshyahospital.com — whether for browsing information, booking appointments, or reading our health articles.
For information about how we handle your personal and medical data, please refer to our Privacy Policy.
Acceptance of Terms
Agreement to Terms
By accessing or using the Lakshya Hospital website (lakshyahospital.com), mobile-friendly interface, or any online service we provide — including the appointment booking system — you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or services.
Eligibility
By using this website, you confirm that you are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian. Users acting on behalf of a patient (e.g., booking an appointment for a family member) confirm they have the authority to do so.
Medical Disclaimer
Not a Substitute for Professional Medical Advice
The health information, articles, and content published on this website are provided for general educational purposes only. They do not constitute medical advice, diagnosis, or treatment. Always consult a qualified doctor or specialist before making any health decisions.
Emergency Situations
If you or someone you know is experiencing a medical emergency, please call emergency services (112) or our hospital emergency line (+91 93356 05848) immediately. Do not rely on this website for emergency medical guidance.
Specialist Consultation Required
Booking an appointment through our online system does not constitute a doctor-patient relationship. This relationship is established only upon an in-person consultation or a confirmed teleconsultation with one of our doctors.
Appointment Booking
Online Booking Requests
Appointment booking through our website is a request system. Submitting a form does not guarantee an appointment. Our team will confirm your appointment via call within 2 hours during business hours (8:00 AM – 8:00 PM, Monday to Saturday).
Accuracy of Information
You are responsible for providing accurate personal details, contact information, and health-related information when booking an appointment. Lakshya Hospital is not liable for any issues arising from inaccurate or false information provided by the user.
Cancellation & Rescheduling
If you need to cancel or reschedule an appointment, please notify us at least 2 hours in advance by calling +91 93356 05848. Walk-in appointments are subject to availability and doctor schedule.
Doctor Availability
Doctor schedules and availability are subject to change due to emergencies, medical conferences, or hospital operations. We will make best efforts to notify you in advance of any changes to your confirmed appointment.
Fees, Payment & Insurance
Consultation & Treatment Fees
Consultation fees, procedure charges, and admission costs are communicated at the time of appointment confirmation or at the hospital reception. All fees are subject to change without prior notice on the website.
Ayushman Bharat / DDUS Scheme
Cashless services under Ayushman Bharat (PM-JAY) and the DDUS Scheme are subject to scheme-specific eligibility criteria and pre-authorisation requirements. We do not guarantee coverage for all procedures under these schemes.
Online Payments
Currently, Lakshya Hospital does not collect payment through the website. All payments are processed at the hospital's billing counter. Any third-party payment links you encounter claiming to be from Lakshya Hospital should be reported to us immediately.
Website Use & Restrictions
Permitted Use
You may use this website for personal, non-commercial purposes — to seek information about our services, doctors, departments, and to book appointments. Any commercial use of this website's content without written permission is prohibited.
Prohibited Activities
You must not: (a) attempt to gain unauthorised access to our systems; (b) transmit harmful, abusive, or fraudulent content; (c) use our website to impersonate any person or entity; (d) engage in data scraping, crawling, or automated access without permission; or (e) use our branding, logos, or doctor profiles without written consent.
Intellectual Property
All content on this website — including text, images, logos, design elements, and department information — is the property of Lakshya Hospital. Reproduction, distribution, or modification without prior written permission is strictly prohibited.
Limitation of Liability
Website Accuracy
We strive to keep our website content accurate and up to date. However, Lakshya Hospital does not warrant the completeness, reliability, or accuracy of any information on this website. Content is provided "as is" without warranties of any kind.
Third-Party Links
Our website may contain links to external websites (e.g., Google Maps, WhatsApp). We are not responsible for the content, accuracy, privacy practices, or availability of those external sites.
Technical Issues
Lakshya Hospital is not liable for any loss or damage arising from website downtime, technical errors, data transmission failures, or any interruption in service. Online appointment submissions that fail to reach us due to technical issues should be followed up with a phone call.
Limitation of Damages
To the fullest extent permitted by Indian law, Lakshya Hospital shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website or services.
Prohibited Content & Reviews
False or Defamatory Content
Any submission of false, misleading, or defamatory information about Lakshya Hospital, its doctors, or staff — through any online platform — may be subject to legal action under applicable Indian laws.
Patient Testimonials
Patient testimonials and reviews displayed on our website are genuine and shared with patient consent. We do not manufacture or alter reviews. If you believe any review is false, please contact us.
Governing Law & Jurisdiction
Applicable Law
These Terms & Conditions are governed by and construed in accordance with the laws of India, including the Information Technology Act 2000, Consumer Protection Act 2019, and the Digital Personal Data Protection Act 2023.
Jurisdiction
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Kanpur, Uttar Pradesh, India.
Changes to Terms
Lakshya Hospital reserves the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
Questions About These Terms?
If you have any questions about these Terms & Conditions, please reach out to us directly. Our team is available to help.
Registered Address: 128/1006, in front of Telephone Exchange, Y Block, Ghari Purva, Kidwai Nagar, Kanpur, Uttar Pradesh – 208011
These terms are effective as of June 22, 2025.