Privacy Policy
Lakshya Hospital is committed to protecting your personal and medical information with the highest standards of confidentiality, security, and transparency.
Our Commitment to You
This Privacy Policy describes how Lakshya Hospital ("we", "us", "our"), located at 128/1006, Y Block, Kidwai Nagar, Kanpur, Uttar Pradesh – 208011, collects, uses, discloses, and safeguards information you provide when you visit our website (lakshyahospital.com), use our online appointment booking system, or contact us.
This policy applies to all information collected through our website, booking forms, contact forms, and any related healthcare services. By using our website, you consent to the practices described in this policy.
This policy is compliant with the Digital Personal Data Protection (DPDP) Act, 2023 (India), the Medical Council of India regulations, and applicable data protection standards.
Information We Collect
Personal Information
When you use our website, appointment booking system, or contact forms, we may collect: full name, mobile number, email address, date of birth, gender, and residential address.
Medical & Health Information
To provide healthcare services, we collect symptoms, medical history, diagnosis details, treatment records, prescriptions, lab reports, and other health-related information shared during appointment booking or consultations.
Technical Information
We automatically collect certain technical data when you visit our website, including IP address, browser type, device information, pages visited, and time spent on the site. This helps us improve our website performance and user experience.
How We Use Your Information
Appointment & Care Coordination
Your personal and medical details are used to confirm appointments, assign the appropriate specialist, prepare for your consultation, and coordinate your ongoing care within Lakshya Hospital.
Communication
We use your contact information to send appointment confirmations, reminders, discharge summaries, health tips, and important updates about our services. You may opt out of non-essential communications at any time.
Service Improvement
Anonymised, aggregated data helps us understand patient needs, improve our departments, enhance our website, and develop better healthcare programmes.
Legal & Regulatory Compliance
We may process your data to comply with obligations under the Indian Medical Council Act, Clinical Establishments Act, DPDP Act 2023, and other applicable healthcare regulations.
Data Sharing & Disclosure
We Never Sell Your Data
Lakshya Hospital does not sell, rent, or trade your personal or medical information to any third party for commercial purposes. Period.
Treating Medical Staff
Your medical information is shared only with doctors, nurses, and support staff at Lakshya Hospital who are directly involved in your treatment and care.
Insurance & Government Schemes
If you avail cashless treatment under Ayushman Bharat (PM-JAY) or the DDUS scheme, we share necessary treatment information with the respective TPA or government authority for claim processing.
Legal Requirements
We may disclose information if required by law, court order, or government authority, or to protect the vital interests of a patient in a medical emergency.
Data Security
Technical Safeguards
Our website uses HTTPS encryption. Patient records and appointment data are stored on secure servers with restricted access controls, regular security audits, and encrypted storage.
Staff Access Controls
Access to patient data is strictly limited to authorised staff on a need-to-know basis. All staff handling patient information are bound by confidentiality obligations.
Limitation of Liability
While we implement industry-standard security measures, no online transmission or storage system is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.
Data Retention
Medical Records
As per the Medical Council of India guidelines, patient medical records are retained for a minimum of 3 years from the date of treatment. For minor patients, records are retained until they reach 18 years of age plus 3 years.
Website & Contact Data
Appointment enquiries and contact form data submitted via our website are retained for up to 12 months and then securely deleted unless further care coordination is required.
Your Rights
Access & Correction
You have the right to request access to your personal information held by us, and to request correction of any inaccurate data. Please contact our Patient Relations team at the details below.
Withdrawal of Consent
You may withdraw consent for non-essential data processing (such as marketing communications) at any time by contacting us or by using the unsubscribe option in our emails.
Data Erasure
Subject to our legal obligations under healthcare regulations, you may request deletion of your personal data by writing to us. Note that we may be required to retain medical records for the statutory minimum period.
Grievance Redressal
If you have concerns about how your data is handled, please contact our Grievance Officer at lakshyahospitalsocial@gmail.com. We aim to resolve all complaints within 30 days.
Third-Party Links
Our website may contain links to external sites such as Google Maps, WhatsApp, or health information portals. We are not responsible for the privacy practices of these third-party websites. We encourage you to read the privacy policies of any external sites you visit.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Questions or Concerns?
If you have any questions about this Privacy Policy, wish to access your data, or need to raise a concern about how your information is handled, please contact us:
Registered Address: 128/1006, in front of Telephone Exchange, Y Block, Ghari Purva, Kidwai Nagar, Kanpur, Uttar Pradesh – 208011
This policy is effective as of June 22, 2025.